SHIPPING & DELIVERY

Effective Date: 01/10/2024

At RETAILS.co.za, we provide a marketplace where independent vendors connect with customers to sell their products. Please note that vendors are solely responsible for managing the shipping and delivery of their products. The following outlines our shipping and delivery guidelines as they pertain to transactions on the platform.

1. Vendor Responsibility for Shipping

Each vendor on RETAILS.co.za is responsible for:

  • Handling Shipping: Vendors manage the packaging, shipping, and delivery of their own products.
  • Setting Shipping Fees: Vendors determine their own shipping fees and delivery options based on their specific products and regions.
  • Shipping Methods: Vendors are responsible for choosing the shipping carriers and delivery methods they offer to customers.
  • Delivery Timeline: Vendors must clearly communicate estimated delivery times, which may vary depending on the location and shipping option selected by the customer.

2. Shipping Costs

  • Vendors set their own shipping rates, which may vary depending on product size, weight, and destination. These shipping charges will be displayed at checkout.
  • Shipping fees are determined by each vendor and are collected at the time of the customer’s purchase.

3. Tracking and Delivery Information

  • Vendors are responsible for providing customers with tracking numbers or delivery updates (where applicable). Once the order is shipped, vendors must update customers with the tracking information.
  • Any inquiries regarding shipping status, delays, or delivery must be directed to the vendor responsible for the sale.

4. International Shipping

  • Shipping options are determined by each vendor. Some vendors may offer international shipping, while others may not.
  • Customers should check with individual vendors to confirm whether they offer international delivery services.

5. Delivery Issues

If you experience issues with your order’s delivery, such as delays, missing items, or damaged goods, please contact the vendor directly. While RETAILS.co.za provides the platform, we do not manage the physical logistics of shipping and delivery.

6. Vendor Non-Compliance

Vendors are expected to fulfil orders in a timely manner and as per the details provided at the time of purchase. RETAILS.co.za reserves the right to take action against vendors who do not comply with their shipping obligations, including removal from the platform.

7. Contacting Vendors

For any shipping-related queries or concerns, customers are encouraged to contact the vendor directly through the RETAILS.co.za platform.