PRIVACY POLICY

Effective Date: 01/10/2024
Company: RETAILS.co.za, a company of ZA CREATIVE AND PROJECTS (PTY) LTD

RETAILS.co.za is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our platform.

1. Information We Collect

RETAILS.co.za collects personal information that is necessary for providing access to our online marketplace, including but not limited to:

  • Account Information: When you create an account, we collect information such as your name, email address, phone number, and billing details.
  • Transaction Information: When you purchase a product or service from a vendor, we collect information related to the transaction, including shipping and payment details.
  • Usage Information: We may collect data on how you interact with our platform, such as browsing history, product searches, and communication with vendors.

2. Use of Information

We use your personal information for the following purposes:

  • To Provide the Platform: We use your information to facilitate transactions between vendors and customers, manage your account, and process payments.
  • To Improve Our Services: We analyze how users interact with RETAILS.co.za to improve functionality, user experience, and product offerings.
  • Communication: We may use your contact details to send platform-related notifications, marketing materials (with your consent), and to assist with customer support.

3. Sharing of Information

Your personal information may be shared with the following parties:

  • Vendors: When you purchase a product, we share your contact information and order details with the vendor to facilitate order processing and shipping.
  • Service Providers: We may share your information with third-party service providers (e.g., payment processors) who assist in operating the platform.
  • Legal Compliance: If required by law or legal process, we may disclose your information to authorities.

4. Vendor Responsibilities

Vendors on RETAILS.co.za are responsible for:

  • Data Protection: Vendors must ensure the protection of customer data shared with them for fulfilling transactions.
  • Compliance with Privacy Laws: Vendors must comply with all applicable data protection regulations, including the Protection of Personal Information Act (POPIA) in South Africa, when handling customer information.
  • Customer Communication: Vendors are responsible for using customer information only for the purposes of order fulfilment and after-sales service. They may not use customer data for unsolicited marketing unless expressly agreed upon.

5. Security of Information

We take reasonable precautions to protect your personal data, including the use of encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at [Insert Contact Details].

7. Updates to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and continued use of the platform indicates acceptance of the revised terms.